At Fluxible 2013, every leader of our half-day workshops got 5 minutes of airtime on the main stage to talk about — well, just about anything they wanted. Despite a growing fascination with goats over the course of the event, Steve Portigal used his 5 minutes to share some brilliant observations on the power of silence when conducting user research.
Stop talking. Then stop talking a bit longer. You'll be amazed at what happens next.
Watch the video and learn.