Tragic Design: The Impact of Bad Product Design and How to Fix It

40-minute talk by Cynthia Savard Saucier
Cynthia Savard Saucier
24 Sep 2017
9:00 am
CIGI Auditorium

Tragic Design: The Impact of Bad Product Design and How to Fix It

If I wanted to save lives, I would have become a doctor, a nurse, or a paramedic… not a designer. At least, that’s what I told myself before I stabbed my best friend 11 times, to save his life, because of a really bad design decision.

As designers, we have a lot of power to influence the way users interact with our products. But, to quote Spiderman’s Uncle Ben: “With great power comes great responsibility”.

We design algorithms, interfaces, and products that can be hurtful, hostile, cruel, and even kill. Unfortunately, design schools teach us to create desirable things. By focusing on the desirability scale, they neglect to address what’s worse than “ugly” design. They never teach us what are the consequences of our bad design decisions. This talk will explore examples of bad design that caused unfortunate harm. It will also give tools and techniques to prevent from falling in that trap.