Designing the Chatbot Experience

15-minute talk by Mohamed Musbah
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25 Sep 2016
11:55 am
CIGI Theatre

Designing the Chatbot Experience

The software industry is undergoing a massive shift in 2016, prompted by the rise of artificial intelligence and a technology area known as deep learning. The advent of intelligent chatbots is an example of this shift; businesses and developers are taking advantage of ubiquitious messaging platforms to build automated conversation bots that engage directly with customers. However, we’re still in the early stages here, so most chatbots are simplistic by nature and tend to be spammy or difficult to use. These conversational systems lack the ability to converse with human-like intelligence due to an over-reliance on hand-crafted prompts and canned messages.

In this talk, we’ll review the current state of chatbots and discuss the importance of pairing technology and design hand-in-hand in delivering a great experience. We will also discuss a new field of practice emerging for building conversational agents, known as “bot design”. We’ll then touch upon what work is still required to teach machines true human-like conversational abilities.